Arik Fined N6m Over Delay Of Passengers’ Luggage
By Andah John with agency report
The Nigerian Civil Aviation Authority (NCAA) has fined Arik Air N6m for violating aviation regulations.
The airline company was penalised over its passengers’ complaints of delay and its failure to ferry their luggage from London to Lagos from the 2nd, 3rd and 4th of December, 2016.
Arik was also directed to pay each affected passenger the sum of $150 as compensation for inconveniences suffered as a result of the delayed arrival of their luggage within 30 days of the date of the letter.
The regulatory agency stated this in a Letter of Sanction with reference no.NCAA/DG/CSLA/RM/1-06/16/439 dated 22nd December, 2016; that it had determined that Arik Air Limited was in violation of Part 19.7.2 and 19.17.2.1 (ii) of the Nigerian Civil Aviation Regulations (Nig.CARs), 2015.
The NCAA stated that the airline violated its orders to freight all backlog of short-landed luggage to Lagos within 48 hours.
“Similarly, the carrier declined to offer care and compensation to the affected passengers which were unanimously agreed for $150.
”In addition, the airline did not inform the passengers at the soonest practicable time that their checked-in baggage would be off-loaded as required by Part 19.7.2 of the Nigerian Civil Aviation Regulations (Nig.CARs),2015,” the NCAA said.
